The impact of this story gave greater credibility to blogs as a medium of news dissemination. Though
The Question You Have.....
Maintain existing accounts through frequent customer contact to increase product usage and foster customer loyalty. Upgrading of renewal opportunities
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of our dedicated employees and our ability to anticipate our clients\' needs and understand the demands of their business. We turn challenges into
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MAJOR DUTIES AND RESPONSIBILITIES * Assess the completeness, accuracy and appropriateness of Purchase Proposals submitted for processing, determine credit worthiness for financed purchases and accept/process deposit payments. * Perform data entry of owner, inventory, finance and deposit info, as indicated on purchase proposal and in accordance with business rules, to produce a document set suitable for signature(s). * Assist/Support Sales Team and Managers with questions regarding Contract files and business rules. * Responsible for reviewing and knowing the PDP listings, financial charts and price sheets as changes occur. * Participate and assist in training exercises. * Responsible for monitoring stock levels and/or supplies for the site and assist with the ordering of supplies. i.e. Owner Bags and Handbooks, II Books, CD ROMs, file folders, office supplies, toner, paper, labels, etc. * Audit executed contract file documents to ensure information contained on the documents match Purchase Proposal and SUN System. Audit file for consistency of signatures throughout. Prepare files for submittal to audit team according to file Prep Checklist(s). * Perform daily closing procedures according to site specific closing checklist. * Other administrative and administrative support duties as assigned.
EDUCATION/EXPERIENCE, KNOWLEDGE, SKILLS AND COMPETENCIES * High School Diploma * Typing 35 to 40 words per minute * Above 90% Accuracy * Attention to detail * Prior Document processing experience a plus * Handle multiple tasks in a fast paced environment * Excellent oral communication skills * Customer Service * Notary License Maintain high customer service standards to attract and retain customers Advise customer of claims and billing policies and procedures as needed Respond to inquiries, issues and complaints Coordinate agency prospecting through direct mail, comDECISION MAKING/LATITUDE Decision making / latitude is limited to choices predetermined by policy, procedure and business rules. The Document processor should seek the Document Processing Supervisor / Sales Administration Manager for any issue related to business rule violation or discrepancy with mortgage documents found while auditing. WORKING CONDITIONS, HAZARDS AND PHYSICAL DEMANDS Contract Processor may work between multiple sales centers. No overnight travel required. Should be able to lift a 10 pound box and operate a fully loaded hand cart. Climbing of stairs at some locations may be necessary to get to Contract office. The Document Processor should be able to sit comfortably in front of a computer for up to 4 hours. CONTACTS
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