Brian A Williams
990 E. Eastman Ave
Englewood, CO 80113
(303) 783-4683
w.brian54@gmail.com
My ultimate objective is to utilize my exemplary communication skills and technical background in a supervisory role.
Career Highlights:
G4 Technologies Englewood, CO9-2007 to Present
Software Support Representative
Provide phone and remote desktop support.
Provision and support hand held PC units (i.e. Intermec CN2, Symbol MC50, Dell Axim).
Interact with vendors as to issues and updates to currents products.
Rebuild and maintain internal desktops and office machinery as needed.
Assist team in updating company website.
ADP Hayes-LigonRockville, MD11-2005 to 8-2007
Client Technical Analyst 2
Provided phone, onsite, and remote support for Automotive dealership service departments.
Reconfigured proprietary hardware and work with satellite officies to update software.
Monitored client usage of products and train when needed.
Voluntarily moved to El Paso TX while new office built to train new associates on Hayes Ligon protocol and ADP products. Team consisted of 10 new members.
Comcast CommunicationsManassas, VA11-2003 to 11-2005
Dispatch Representative 1
Point of contact for field representatives.
Ensured field representatives have information regarding appointment times, equipment, and clients.
Facilitated client schedueling as well as client services issues and support to ensure successful appointment.
Provisioned client equipment and would assist field representative in installation configuration of equipment.
Education:
Western State CollegeGunnison, CO
University of Maryland University CollegeAdelphi, MD
It is NOT ok to contact this poster with commercial interests.
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Customer Support Agent Up to 32K per year
Member Support Specialist
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Client Services Representative Admin
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