Overview:
Our client is a global employer in full-service engineering, consulting, construction, and operations. This compnay has the human capital, technical resources, international footprint, and the depth of know-how and experience to help you achieve success in any corner of the world.
The opportunity is a 3-month (approximate), contract-to-hire position as a Technical Support Analyst (Help Desk Agent) working in a team setting providing best in class customer service and technical support to the global users in there business units.
The client company offers one of the most competitive benefit packages in the industry and has been ranked recently as one of ‘ColoradoBiz 25 Most Powerful organizations’
Job Description:
The Technical Support Analyst (Help Desk) will support a global customer base with upwards of 13,000 users, working on a team of professionals supporting general office applications, procedures and proprietary software.
Technical Platform supported:
• Windows 2003
• MS Office 2003
• Active Directory
• Several proprietary applications
The Analyst will provide timely and considerate customer service to end users to ensure global productivity.
Utilizing standardized procedures, the Analyst will field Help Desk calls and resolve technical issues.
Successful candidates possess effective written and verbal communication skills
Utilizes an analytical thought process to resolve customer issues
With this position there is extensive training for the first 6 weeks. Candidates must be willing and able to learn in a classroom setting. The education received will be invaluable in future success with this great company
Requirements:
Minimum 1 year experience in a Customer Service and Help Desk environment supporting Microsoft Office technology and other various software products.
Proven performance in a highly structured environment
Successful experience in a high-volume, process oriented business environment.
Additional:
High School Diploma required
Background Check clearance required
It is NOT ok to contact this poster with commercial interests.
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