The Help Desk Associate is primarily responsible for responding, in an effective and timely manner, to technical service requests from approximately 45 onsite employees in an established Cherry Creek law firm. The Help Desk Associate will be qualified to install, support and maintain computer operating systems and/or related hardware and software. The Associate will also have working knowledge of light System Administration tasks such as user and group creation, server maintenance, networking fundamentals, and backup and restore processes.There is room for career advancement and additional skills development into System Administrator type role.This position requires the ability to concurrently manage and prioritize various tasks with competing deadlines.
Key Functions:
•Provide first level technical support for all PC software, hardware and peripherals to all end users in the organization.
•Install and configure PC operating systems.
•Provide general application support for business applications, including but not limited to: user account management; general application testing, documentation, training and deployment.Application examples include but are not limited to Windows Small Business Server, Microsoft Office, Adobe Acrobat, Word Perfect, Blackberry Enterprise Server, and Time Matters.
•Printer, peripheral, and mobile device maintenance and troubleshooting
•Communicate and solve basic technical troubleshooting instructions to non-technical end-users via phone or email.
•Manage user accounts in Active Directory and/or within other business applications.
Requirements and Preferences:
•2+ years experience supporting end-users in a Microsoft Windows domain environment.
•Associate's degree or degree in progress.
•Experience troubleshooting computer and application issues from the workstation to the server
•Must be qualified to install, support, and maintain computer desktops and/or related hardware and software.
•Excellent interpersonal skills, both oral and written.Must have the ability to communicate technical information to non-technical personnel.
•Able to interact effectively with all levels of the organization.
•Experience with training users, creating and maintaining helpdesk documentation
•Certifications or equivalent experience with Microsoft domain environments preferred.
General Expectations:
•Must be able to prioritize and organize multiple projects/tasks concurrently and/or must be willing to work overtime in order to meet required deadlines.
•Ability to resolve basic and complex technical problems.
•Ability to work independently in a fast-paced environment.
•Must exhibit the ability to learn and adapt quickly to new technology.
•Must possess ability to use discretion in the controlling of confidential information.
•Willingness to provide off-hour/non-standard business hour support as scheduled.
It is NOT ok to contact this poster with commercial interests.
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