Skills/Experience:
In-depth knowledge ofMS Windows administrator functions, software licensing requirements and end user support
At least 3 years experience in a network and PC support role
Experience in a supervisor role; ability to mentor and motivate direct reports
Experience managing telephony networks (Venexus, I3 VoIP Phone system)
Ability to design and modify IT infrastructure in line with changing or expanding business needs
Experience managing technical vendors, able to source best pricing
Meticulous about technical documentation, data integrity and data security
Team focused approach to project management
Excellent problem-solving skills
Customer-centric attitude, to include internal and external customers
Experience supporting legal software applications such as Time Matters a big plus (the successful candidate will be expected to become a certified Time Matters support professional within XX months of starting at Protocols).(The number of months needs to be decided - I would recommend 6 months)
Bachelor's degree in an information technology fieldor an equivalent combination of technical education and experience
A brief summary of our current IT infrastructure is as follows:
MS Windows XP
•Cisco ASA
•Citrix 4.5
•Time Matters 9.0
•WORLDOX GX
•SQL
•BlackBerry Server
•Backup exec
•Spam Screening
•Cisco router/firewall support
•Remote access (VPN/Citrix)
•Desktop support
•Microsoft applications, including Office
It is NOT ok to contact this poster with commercial interests.
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