Associate Client Service Specialist
Business Unit:Atlas
Location:US-CO-Denver
Category:Search Engine Optimization/Marketing/Search Engine Optimization
Overview:
Do you like being involved with cutting edge technology? Would you jump at the opportunity to begin your career within an ever growing industry? Are you interested in working with an intelligent, energetic team of world class caliber? Atlas can provide you with just that!
Living within the Advertiser & Publisher Solutions silo of Microsoft, Atlas is an industry leading technology company that offers agencies and direct marketers integrated solutions for online campaign management, rich media, search marketing, landing page optimization, reporting, and analysis to maximize their online ROI, and provides a highly scalable ad-serving platform to help online publishers increase revenue. Atlas delivers the industry's most complete service and support, serving its clients from offices in Seattle, San Francisco, New York, Denver, and London.
As an Associate Client Service Specialist, you become a key ingredient in building relationships with our clients. You succeed at maintaining the relationships of our clients as well as relationships throughout the organization. You are passionate about being a recognized contributor in providing our clients with the highest level of service and are willing to take on special projects as assigned.
Responsibilities:
• Provide daily phone and email based application support and technical issue resolution for clients, primarily via the support line for Atlas clients.
• Develop a thorough working knowledge of the Atlas Suite.
• Engage internal resources as necessary to resolve technical and client issues and escalate where appropriate.
• Thoroughly record client interactions in CRM tool, including client questions and resolution status/result(s).
• Provide Atlas training primarily to small-scale Atlas clients via webinar.
• Provide status reports to Client Services Manager and Management regarding identified trends and/or the status of key initiatives.
• Manage and implement small to enterprise Atlas client campaigns and projects.
• Manage and support search engine marketing initiatives, and feed based services for Atlas clients.
• Act as technical liaison between development team and client services team.
• Special projects as assigned.
Qualifications:
• Working knowledge of Microsoft Office, especially Outlook and Excel.
• Excellent communication skills - verbal and written.
• High attention to detail.
• Ability to multi-task.
• Ability to perform under pressure and against tight deadlines.
• Sense of ownership and accountability over assigned work.
Education and/or Experience:
• Bachelor's Degree or equivalent combination of education and experience required.
• Knowledge of digital marketing, third party ad serving, Flash, JavaScript or HTML is a plus.
It is NOT ok to contact this poster with commercial interests.
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