Job Title: Help Desk Analyst
Clearance: Secret
Responsibilities: Resolves technical problems that originate by telephone, voice-mail or e-mail. Provide first level troubleshooting for all applications used by State of Texas, Department of Family Protective Services. Will work with technical, customer service or development staff to resolve recurring problems and issues with applications and/or products. Record all incidents in problem tracking system. Interface with appropriate technical personnel for customer problems that cannot be resolved quickly.
Requirements: Candidate must be a US Citizen. Candidate must have an active secret security clearance. Demonstrate expertise in customer service or technical knowledge to resolve technical issues surrounding hardware, software and proprietary applications.
Education: Computer Science Associate degree
Candidate must be able to work 2pm-10pm
It is NOT ok to contact this poster with commercial interests.
 Relevant Posts:
IT Help Desk Technician
Technical Support Analyst
Lead Provider Reporting Data Analyst Healthcare
Help Desk
Technical Support Analyst Help Desk Award Winning Company DTC
|
