Position:
Client Support Specialist
Company:
DataJoe, LLC
DataJoe is a Web-based database application designed specifically for the business journal and trade publication industries. We have a rapidly growing nationwide clientele using the DataJoe product on a daily basis. We are small company located in Lakewood. You may visit our current Web site at www.DataJoe.com to learn more about the company.
Duties:
As a Client support specialist, you will do more than just answer the phone and problem solve. You will have the opportunity to design and manage other important aspects of good Client support. Examples include: the design and management of client relations projects such as newsletters, promotions, and DataJoe community events. You will be in charge of keeping our user manual current and understandable. You will assist the development team with minor QA during the release cycle to ensure a quality product. And of course, you will be our front line representative for all incoming communications. Because we are a small team, every member is important.
The Client Support Specialist also assists with transitioning new clients into the system, from establishing a relationship with key personnel to formatting the new clients' existing data from its current state (often in Microsoft Excel files) to a format suitable for upload into the DataJoe system.
Benefits:
Health/Dental benefits after 90 days, two weeks vacation, holidays.
DataJoe is a small but quickly growing company. We offer our employees every opportunity to enhance their technical and marketing skills, and move in directions that best suit their skills and interests. DataJoe is a friendly, casual working environment. Hours are 8 am to 4:30 pm, but subject to minor adjustments.
Minimum Requirements:
BA/BS or equivalent experience
Excellent customer service skills
Strong problem solving skills
Professionalism
Intermediate Microsoft Excel skills
Complete comfort with the Internet
Excellent writing/oral communication skills
Knowledge of both PC and Mac Operating Systems
Advantages:
Basic database concepts
Journalism or research experience
Design/layout skills
Knowledge of Quark/InDesign/Photoshop
Knowledge of Web site development
Application process:
Please E-mail a text or MS Word version of your resume to jobs@datajoe.com with the subject: “DataJoe application”. Start date is anticipated mid to late July. No phone calls please.
It is NOT ok to contact this poster with commercial interests.
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