Benefits – Paid Vacation, 401k, Health Insurance, Dental, Vision, and Life Insurance
Position available:Monday – Friday 8:00 am to 5:00 pm or 9:00 am to 6:00 pm.The person in this job will cover vacations for the Sunday thru Thursday 3pm to midnight shift and rotate holidays.
"SHL is the world leader in objective people assessment based on the science of psychometrics in the workplace and our products have become industry standards. As you would expect we value our people and we aim to attract and retain the most talented people world-wide. We are currently hiring for Client Support Consultants in our Boulder, CO, office.
SHL is currently looking to expand our Service Center and we are looking to hire five Client Support Consultants immediately.This position is responsible for maximizing all sales opportunities coming into the Shared Service Center (SSC).Providing a high level of Customer Service and support at all times to internal and external clients for the appropriate geographical territories.Ensuring that customer service levels outlined in the Service Level Agreements (SLA’s) with the clients are achieved in order that a consistent level of service is provided to client’s globally.
Excellent oral communication, organizational and team skills are essential. One year of customer service experience, resilience and a focus on quality are also critical. Experience with MS Office, online applications and being multilingual is desirable. Please e-mail resumes with a letter of interest indicating salary expectations to usa.hr@shlgroup.com.
Key Responsibilities:
•To respond to all incoming enquiries by telephone, e-mail, web, or post for the territories covered by the team in line with published client service levels. Aiming for first time resolution wherever possible.
•To fulfill client product orders (pen and paper, online, offline), training requests and license purchases according to the published client service levels.
•To work effectively as part of a team, developing effective and supportive relationships with colleagues.
•To maximize on all sales opportunities; up-selling, cross-selling and promoting current offers, sales appointment booking, lead qualification and forwarding to sales.
•To understand the SHL organization structure and to liaise and build strong relations with internal teams, locally and remotely.
•To actively manage the client database, alongside sales support and the sales team, to ensure client information is accurate and up to date.
•To adhere to set Key Performance Indicators and service level agreements as set by SHL.
•To understand SHL’s product, training and service offerings and how these compare to SHL’s competition, especially for territories outside of where the SSC is located.
•To constantly look for ways in which to increase revenue and update SHL processes.
•To undertake additional projects as and when required.
•To undergo regular coaching sessions and 1-2-1s with the Client Support manager.
Competencies:
EssentialDesirable
•Working with people•Presenting and communicating
•Persuading and influencing•Relating and networking
•Delivering results and meeting customer expectations
•Following instructions and procedures
•Achieving personal work goals and objectives
Reporting to:
The position reports directly to the Client Support Manager and /or Client Support Team leader.
To be considered for this position, in addition to submitting your resume, you will also need to complete a personality questionnaire, and a verbal and numerical assessment.
Please set aside approximately 90 minutes to complete these.Click on the link below to be directed to the assessments.
http://www.shlsolutions.com/Welcome.asp?OPID=A5417414-068B-4C89-ACB2-8C0EB547412B
It is NOT ok to contact this poster with commercial interests.
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